FAQs

On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it is always worth a phone call to find out when new stock will be arriving.

For more information on delivery options, please refer to the individual product page to determine the available delivery services.

We can deliver in as fast as 48 hours! Many of our products qualify for 48-hour delivery. In addition, we use an excellent courier service that can send you a 1-hour delivery notification the morning of your delivery and send you a You are Next message when the driver is one delivery away from the delivery location!

For more information on delivery options, please refer to the individual product page to determine the available delivery services.

When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.

We are sorry to hear your goods have not been received in the condition you would expect. In the unlikely event of receiving damaged goods please contact us and make us aware. All of our goods are checked and wrapped carefully before they are sent out, however we know accidents do happen and it possible something could happen during transit. We may ask you to take photographs, so the best thing to do would be to email us with these at info@flagtools.com so we can help resolve the situation as quickly as possible.

The best way to contact us regarding an existing order is by email. Please email us at info@flagtools.com with your order number and details of the problem. We aim to respond to all emails within 24-48 hours. Alternatively, you can call our customer service line during business hours.